RowanFlow is the new name of ChiroFlow (renamed 2026-08-25). The platform is operated by WellSpring Digital LLC throughout; all agreements, Business Associate Agreements, and consents accepted under the ChiroFlow name continue unchanged.
These Terms govern your use of the RowanFlow platform, operated by WellSpring Digital LLC ("we", "us"). By using RowanFlow you agree to these Terms.
1. The service
RowanFlow is a practice-management platform for chiropractic and physical-therapy offices. It provides patient scheduling, appointment reminders, a patient portal, and related features.
2. Accounts
Practices subscribe through a separate written agreement. Patient accounts are created by the practice and accessed by the patient. You agree to keep your account credentials confidential. You are responsible for activity that occurs under your account.
3. Acceptable use
- Don't access another patient's information without authorization.
- Don't scrape, scan, or attempt to disrupt the service.
- Don't use the service to send unsolicited messages.
- Don't use the service in violation of HIPAA, TCPA, or other applicable law.
4. HIPAA + business-associate role
When a practice uses RowanFlow to handle protected health information (PHI), the practice is the "covered entity" and WellSpring Digital LLC is a "business associate" under a separate, signed Business Associate Agreement. That BAA controls PHI handling and supersedes any conflicting term in this document.
5. Communications
By creating a patient account or booking an appointment, you consent to receive transactional emails about your appointments (booking confirmations, reminders, cancellation notices).
SMS Messaging - Express Written Consent Required
We only send SMS messages to patients who have explicitly opted in by checking the SMS consent checkbox during booking or by adding an SMS reminder in the patient portal. Providing your phone number alone does not constitute consent to receive text messages.
Message frequency varies (typically 1–4 messages per month). Message and data rates may apply. Reply STOP to opt out, HELP for help. See the full SMS Terms for opt-in language, opt-out details, and carrier disclosures.
6. Disclaimers
The service is provided "as is". We make no warranties beyond those expressly required by applicable law. RowanFlow is administrative software and is not a substitute for clinical judgment. Practitioners are responsible for their own clinical decisions.
7. Limitation of liability
To the maximum extent permitted by law, WellSpring Digital LLC's total liability for any claim arising from the service is limited to the amount the practice paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
8. Termination
A practice may terminate its subscription per the terms of its written agreement. Patients may stop using the service at any time. We may suspend access for violation of these Terms or to address a security concern.
8a. Continuity
If WellSpring Digital LLC transfers the RowanFlow service to another operator, the transferee is bound by these Terms and we will give each practice at least three (3) months' written notice before the transfer takes effect. If we discontinue the service, we will give each practice at least twelve (12) months' written notice and keep the service operating during that period. In either case, the practice's complete data export remains available for eighteen (18) months from the date of notice. Audit records are retained as HIPAA requires regardless.
8b. Subscription price stability
The recurring subscription price for a practice's tier, as agreed at sign-up, will not be increased for as long as that practice's subscription remains continuously active. A change to the published price applies to new subscriptions only. This does not apply where a practice changes tier, in which case the then-current price for the new tier applies, nor to optional add-ons or usage-based charges, which reflect third-party costs and may change on notice. A subscription that lapses and is later restarted is subject to the then-current price.
9. Governing law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in New Jersey.
10. Changes
We may update these Terms. The effective date at the top reflects the most recent revision. Continued use after a change constitutes acceptance of the updated Terms.
11. Contact
Questions about these Terms? Email legal@rowanflow.com.
This document was drafted in plain English and is not a substitute for legal advice.